Once they were all off, the bus starts moving. Then the doors open, the man gets on, and passengers start to slowly get off, and then the fearful commuters run into the street. The bus stops, he climbs on the front and police say he shows something that looks like a firearm, which police now believe was a BB gun. Video obtained by CBS2 shows the man run in front of a moving MTA bus near 197th and Linden at around 7:20 a.m. The MTA staff will assess all responses and take appropriate action with regards to the complaint.Driver hailed as hero after man hijacks MTA bus in Queens 02:50 Should further investigation be needed, the complainant will be contacted if more information is required. The complaint will be entered into the computer system. Staff will follow-up on all complaints in the form of a phone call, letter, or email. All complaints will be forwarded to the appropriate department for further investigation. The MTA Customer Service staff is prepared to record the complaint properly. Calls on services should be directed to the Customer Service department at (810) 767-0100. All Complaints must be reported within seven days of the date the incident occurred. You may also fill out a comment/complaint form at the MTA Northrup-Abrams Transportation Center, located at 615 Harrison Street, Flint, Michigan. The Disability Network only handles complaint/concerns for persons with disabilities. Or, in addition, for persons with disabilities, you may also call the Disability Network at (810) 742-1800. If you need assistance filling out a comment/complaint form, you may contact the Customer Service department at (810) 767-0100. If you have a comment, concern or complaint then please give as much detail as possible, including time of day, bus number and route you were on. The “Contact Us” page is provided to assist our passengers to communicate with Customer Service at the Mass Transportation Authority. Transportation Requests for Special Events and Groups – Information and application for special transportation requests.Lost & Found – What to do if you leave something behind on the MTA.Bike Policy – Ride your bike and the MTA Primary Route buses.Customer Service Guide – A PDF guide to the system wide services offered by the MTA.
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